At Chic Attire Shop, we want you to love your purchase as much as we love curating our Parisian-inspired collections. If for any reason you’re not completely satisfied, our returns policy is designed with the same effortless elegance as our slip-on loafers.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be unworn, unwashed, and in their original condition with tags attached—just like when they left our atelier.

Style Note:

For hygiene reasons, we cannot accept returns on hosiery and tights unless they arrive damaged or defective. These items maintain the same exclusivity in our return policy as they do in your wardrobe essentials.

Effortless Return Process

Returning an item is as simple as pairing flats with your favorite dress:

Step 1: Initiate Your Return

Email our style-conscious team at [email protected] with the following details (or use our template below):

Subject: Return Request – Order #[Your Order Number] Dear Chic Attire Shop Team, I would like to return/exchange the following item(s) from my order #[Your Order Number]: – Item Name: – Size/Color: – Reason for Return: Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Package Your Items

Return your items in their original packaging, as carefully as we package our designer handbags. Include all tags and any complimentary dust bags.

Step 3: Ship Your Return

Once approved, ship your return to:

Chic Attire Shop
2260 Asylum Avenue
White Plains, NY 10601
United States

We recommend using a trackable shipping service—while we adore surprises in fashion, we prefer no surprises with returns.

Refund Details

Once we receive and inspect your return (with the same attention to detail as our quality control checks):

  • Timing: Refunds are processed within 5-7 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable, unless the return is due to our error

Exchanges

Prefer a different size or color? Our exchange process is as smooth as our premium denim:

  1. Follow the return process above, indicating you’d like an exchange
  2. Once we receive your return, we’ll ship your new item
  3. You’ll only be charged if the new item has a higher value (we’ll contact you first, like a personal stylist with alternatives)

International Returns

For our global clientele outside Asia and select remote areas:

  • Return shipping costs are the customer’s responsibility
  • Customs/duties fees are non-refundable
  • Processing may take 2-3 weeks due to international transit

Damaged or Defective Items

If your item arrives with the craftsmanship not matching our usual standards (as rare as our seasonal archive pieces), contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund with the efficiency of our express shipping.

For any questions, our customer service team is available with the same dedication as our personal shoppers. Simply email [email protected].